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Last updated: 9 August 2025

1. Introduction

OakBridge Plumbing Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: OakBridge Plumbing Ltd
Trading as: OakBridge Plumbing
Registered address: South Shields, Tyne and Wear, UK
Contact email: support@oakbridgeplumbing.com
Phone: +44 7469 827268
Data protection contact: Bartosz Nicewicz (Director) — same email as above

2. The personal data we collect

We may collect and process:

• Contact details — your name, phone number, email, and service address.

• Service information — job details, service history, and any property notes.

• Photos — we sometimes take photos of work completed for our records or marketing. We treat arranging the work as implied consent, but you can request we remove photos at any time.

• Transactional data — invoice details and payment confirmations (we do not store card details).

• Technical data — IP address, browser type, and usage data from visiting our website.

• Communications — emails, messages, or calls between you and us.

3. How we collect your data

We collect data when you:

• Contact us by phone, email, or our website.

• Book a service, request a quote, or take out a membership.

• Visit our website (cookies and analytics).

4. Why we use your data (lawful basis)

We process your data under these lawful bases:

• Contract — to provide quotes, carry out plumbing work, and manage your account.

• Legal obligation — to keep tax, accounting, and business records.

• Legitimate interest — to improve services, send service reminders, or market to existing customers.

• Consent — for marketing emails if you have opted in.

5. Cookies and website tracking

Our website uses cookies to make it work properly and to improve your experience.

• Essential cookies run automatically.

• Non-essential cookies (analytics, marketing) only run with your consent.
  You can change your cookie settings at any time via our website.

6. Sharing your data

We only share your data where necessary:

• With our website hosting provider (for running the site).

• With payment processors (for taking payments).

• With trusted subcontractors if required for specialist jobs.

We do not sell your personal data.

7. International transfers

We do not transfer your personal data outside the UK.

8. How long we keep your data

• Invoices and financial records: 6 years (required by HMRC).

• Customer contact & service history: up to 3 years after your last job unless you request deletion sooner.

• Marketing lists: until you unsubscribe or request removal.

• Photos for marketing: kept until you ask us to remove them.

9. How we protect your data

We store data securely and limit access to authorised personnel only. Digital records are password-protected, and paper records (if any) are kept in secure storage.

10. Your rights

You can:

• Request a copy of your data.

• Ask us to correct or delete your data.

• Object to marketing or certain processing.

• Withdraw consent at any time.

To exercise your rights, email support@oakbridgeplumbing.com.

11. Complaints

If you are unhappy with how we handle your data, please contact us first.
If you’re still unhappy, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website.